Frequently asked questions

• Yes, you can leave and come back as much as you want during your reservation period.

• For indoor spots, use the button for the garage door opener. Some spaces do not allow in & outs. When this is the case, the information will be clearly indicated in the parking details.

Yes. Our prices include all taxes and fees. An additional fee of 0.60$ is applied to the credit card payment.

Monthly subscriptions on clicknpark are for a minimum duration of two months and a maximum duration of 12 months.

To create an account please follow these steps:

1. You can register directly from the clicknpark application available on Google Play Store or Apple App Store.

2. Provide the required information (email, first name, last name, phone number) then click on the "Login" tab to create your account.

*You can register with your email address, via Facebook, Google or Apple.

• Yes. In the "Reservations" tab, go to your current reservation and select it. Click on "Edit duration" and enter the desired end date and time.

• The difference will be charged or credited.

• The modification is not guaranteed and could be refused if parking is no longer available or if it has already been booked by another user.

• If the spot is still available, you can extend the duration of your reservation.

• The extension is not guaranteed and could be refused if parking is no longer available or if it has already been booked by another user.

• If you don't extend your reservation you must collect your vehicle before the deadline otherwise you will be towed and pay a penalty.

A booking may be cancelled on the following conditions:

Fixed-term bookings:

• Within 10 minutes after making the reservation: no fee (0$)

• More than 24 hours before the booking starts: 20% fee or credit

  (i) a refund on the method of payment used by the driver, minus a cancellation fee equal to 20%; OR
  (ii) a refund equal to 100% of the transaction amount in credits for any future booking.

• Less than 24 hours before the booking starts: 50% fee

  a refund equal to the transaction amount in credits for any future booking, minus service fees equal to 50% of such amount.

• After the booking starts: 100% fee

  no refund.

Monthly Subscriptions:

For all monthly subscription cancellations, there is no refund for the current month.

The following months may be cancelled on the following conditions:

• Within 10 minutes after making the reservation: no fee (0$).

• More than 15 days before the renewal date of the subscription for the next month: No fee.

• Between 15 and 5 days before the renewal date of the subscription for the next month: 20% of the cost of the next month will be charged as a cancellation fee.

• Less than 5 days before the renewal date of the subscription for the next month: 50% of the cost of the next month will be charged as a cancellation fee.

• The owner or lessor of the parking lot is responsible for maintaining the parking lot and ensuring that it is accessible at all times during the rental.

• When a snow loading operation is necessary, we may ask you to move your vehicle for the duration of the operation.

Yes, all transactions on clicknpark.com are processed by Stripe. We do not retain any credit information on our end.

Although you can change the card to be used for payment of subscriptions at any time, only one credit card can be used at a time. So all your subscriptions will be charged to the same card.

• Go on List my parking and click on "Rent your Spot" and click on “List my spot”. Enter the required information and it's done!

• We also have a turnkey service for you. Contact us and we will help you create your account, we can even come and take your photos for you.

There are no fees for creating your account and listing your parking space. Transaction and service fees only apply to your reservations.

The 30% service fee covers the operation and maintenance of the platform, as well as access to tools that allow you to track your reservations in real-time, Clicknpark's customer service, and advertising campaigns aimed at optimizing the profitability of your space. The 3% transaction fee on the amount paid by the driver is used to cover credit card payment fees.

There is a 5-business-day delay for internal approval. Your spot will be online once this delay.

All transactions are processed through our payment partner, Stripe. The revenue from your rentals will be deposited directly into your account 24 hours after the start of the reservation.

• You can consult the list of current and future reservations in real-time via our "dashboard".

• You can also consult the list of vehicles present in real-time in your parking space.

• To access it, login.

• You can edit your spot's description, photos, base price and availabilities. These changes will take effect for any future reservations.

• It is your responsibility to honor any reservations that have been made as per the previous terms.

clicknpark handles the rental of your space and customer service. However, it is the owner's responsibility to ensure the space is maintained and accessible at all times during the rental periods, including snow removal when necessary.