Frequently asked questions

Question 1

Can I leave and come back during my reservation period?

Accepted Answer

Yes, you can leave and come back as much as you want during your reservation period. For indoor spots, use the button for the garage door opener. Some spaces do not allow in & outs. When this is the case, the information will be clearly indicated in the parking details.

Question 2

Can I book a monthly subscription for less than two months?

Accepted Answer

To make a booking for a period shorter than two months, use our hourly reservation mode and insert the desired duration. The monthly rate will be applied.

Question 3

How do I book a parking spot?

Accepted Answer

You can book a parking spot using our mobile app. It is available on Android or iOS. You will need your smartphone to access indoor parking spots or spots with valet service.

Question 4

How do I know if a parking spot is available?

Accepted Answer

If a parking lot is displayed with a blue icon, it is available for rental for the period sought. If the parking lot is gray, it is unavailable.

Question 5

When is payment taken for monthly subscriptions?

Accepted Answer

Payment for monthly subscriptions is taken on the day of the subscription start, and on the first day of each following month for any such month.

Question 6

Is the price indicated the price paid?

Accepted Answer

Yes. Our prices include all taxes and fees. An additional fee of $0.60 is applied to the credit card payment.

Question 7

What is the duration of monthly subscriptions?

Accepted Answer

Monthly subscriptions on clicknpark are for a minimum duration of two months and a maximum duration of 12 months.

Question 8

How do I sign up?

Accepted Answer

To create an account please follow these steps: You can register directly from the clicknpark application available on Google Play Store or Apple App Store. Provide the required information (email, first name, last name, phone number) then click on the 'Login' tab to create your account. You can register with your email address, via Facebook, Google or Apple.

Question 9

How can I ask a question about the spot I would like to book?

Accepted Answer

You can contact us at any time on our website or through the 'Help' section of our mobile app.

Question 10

How can I book a monthly subscription?

Accepted Answer

On the app, once you've entered your destination, you will be prompted to enter the start time. There, you can press the 'Switch to monthly parking' button.

Question 11

Can I add time to my reservation?

Accepted Answer

Yes. In the 'Reservations' tab, go to your current reservation and select it. Click on 'Edit duration' and enter the desired end date and time. The difference will be charged or credited. The modification is not guaranteed and could be refused if parking is no longer available or if it has already been booked by another user.

Question 12

What happens if I go over my booking time?

Accepted Answer

If the spot is still available, you can extend the duration of your reservation. The extension is not guaranteed and could be refused if parking is no longer available or if it has already been booked by another user. If you don't extend your reservation you must collect your vehicle before the deadline otherwise you will be towed and pay a penalty.

Question 13

What is the cancellation policy?

Accepted Answer

Fixed-term bookings: Within 10 minutes after making the reservation: no fee (0$). More than 24 hours before the booking starts: 20% fee or 100% credit. Less than 24 hours before the booking starts: 50% fee as credit. After the booking starts: 100% fee, no refund. Monthly Subscriptions: No refund for the current month. More than 15 days before renewal: no fee. Between 15 and 5 days before renewal: 20% cancellation fee. Less than 5 days before renewal: 50% cancellation fee.

Question 14

What happens during snowstorms?

Accepted Answer

The owner or lessor of the parking lot is responsible for maintaining the parking lot and ensuring that it is accessible at all times during the rental. When a snow loading operation is necessary, we may ask you to move your vehicle for the duration of the operation.

Question 15

How do I pay for a parking spot?

Accepted Answer

Once you've chosen your parking spot, you can safely pay with a credit card or Apple Pay.

Question 16

Are my credit card information protected?

Accepted Answer

Yes, all transactions on clicknpark.com are processed by Stripe. We do not retain any credit information on our end.

Question 17

Can I use different credit cards for my subscriptions?

Accepted Answer

Although you can change the card to be used for payment of subscriptions at any time, only one credit card can be used at a time. So all your subscriptions will be charged to the same card.

Question 18

How can I add my parking spot?

Accepted Answer

Go on List my parking and click on 'Rent your Spot' then 'List my spot'. Enter the required information and it's done! We also have a turnkey service for you. Contact us and we will help you create your account — we can even come and take your photos for you.

Question 19

Are there any fees associated with using the platform?

Accepted Answer

There are no fees for creating your account and listing your parking space. Transaction and service fees only apply to your reservations. The 30% service fee covers the operation and maintenance of the platform, real-time reservation tracking tools, clicknpark's customer service, and advertising campaigns to optimize the profitability of your space. The 3% transaction fee covers credit card payment processing fees.

Question 20

Why isn't my spot available to other users as soon as I put it online?

Accepted Answer

There is a 5-business-day delay for internal approval. Your spot will be online once this delay has passed.

Question 21

How are payments made?

Accepted Answer

All transactions are processed through our payment partner, Stripe. The revenue from your rentals will be deposited directly into your account 24 hours after the start of the reservation.

Question 22

How do I know who has booked my parking space?

Accepted Answer

You can consult the list of current and future reservations in real-time via our dashboard. You can also consult the list of vehicles present in real-time in your parking space.

Question 23

How can I access my statement of earnings?

Accepted Answer

You can view your earnings in real time via our dashboard.

Question 24

Can I edit the information about my spot?

Accepted Answer

You can edit your spot's description, photos, base price and availabilities. These changes will take effect for any future reservations. It is your responsibility to honor any reservations that have been made as per the previous terms.

Question 25

Can I only allow long term bookings for my space?

Accepted Answer

No, it is impossible to post a space that is only available for long term rentals.

Question 26

As a business, can I list parking spots?

Accepted Answer

Yes you can, posting your parking spot for rent is a good way to generate a new source of earnings. We even offer a turnkey service for businesses. Contact us!

Question 27

Who is responsible for maintaining my parking space?

Accepted Answer

clicknpark handles the rental of your space and customer service. However, it is the owner's responsibility to ensure the space is maintained and accessible at all times during the rental periods, including snow removal when necessary.

Help

Frequently asked questions - Drivers

Frequently asked questions - Parking spot owners

Contact us

You can reach our customer service by phone or email :